IMPORTANT INFORMATION FOR OUR GUESTS
Facing the exceptional situation we find ourselves in due to the sanitary crisis caused by COVID-19 and the restrictions in mobility set in place by different countries, at Brava Hoteles we have taken several actions to make the reservation terms and conditions more flexible and guarantee the security during the stay for all our guests as well as for our staff and partners.
On this page you will find the details regarding the measures that have been established, hoping that they can be useful to you and clear the doubts you might have. We would like to kindly remind you that we are at your entire disposal on our email address firstname.lastname@example.org and our telephone services. We would like to apologize beforehand for any delay or extended waiting times that you may experience due to the high volume of requests received.
We must as well inform you that the regular activity of our hotels might be affected by the mentioned measures and some of our facilities or services may differ from those described on our web pages. By making your reservation you are expressing the acceptance of this terms and conditions.
We thank you for your comprehension and, please, do not hesitate to contact us should there be anything that we could do for you.
FLEXIBLE CANCELLATION POLICY
At Brava Hoteles we understand that you might feel some uncertainty while planning your journey, so, in order to make the handling of your reservation as most comfortable and easy as we can, we have made our cancelation policy more flexible, offering the possibility of modifying (subject to each hotel’s availability) or cancelling all those reservations with check-in date up to 8th July 2020 free of charge.
Furthermore, all new reservations offer a free cancellation policy until 48h prior to the arrival at the hotel. Make your booking without compromise.